Frequently Asked Questions
Can I use a label printer?
A small percentage of our software users are able to use a label printer to print MSLs. These are normally customers who purchased a label printer some time ago. Please read the following list very carefully before purchasing a new label printer. Our software supports ONLY the following models of label printers:
Note: The software supports the label printers listed above. We are unable to assist in the installation or configuration of any label printers not listed above.
Note: You don't need to have a label printer to print MSLs. Please see the next FAQ.
I don't have one of the label printers listed above. How do I print labels?
You can still print labels with your laser printer. A laser printer is typically used in the office to print a bulk of the documents. You may use label stock paper to create labels, or you may affix MSLs created on laser paper to the boxes. Please see the MSL section on Laser Printers for more details.
How do I set up a laser printer as my default?
If you are able to print documents through other programs, such as MS Office, then your laser printer is already set as your default. This is done through the Windows Control Panel by your IT support. Unless you change your Label Printer settings in Setup, you should be able to print to your laser printer automatically.
I happen to have one of the label printers listed above. How do I set it up?
First, you must ensure that no drivers are loaded for the label printer. Your label printer must be directly connected to your PC via the serial port. It is not designed to work with our software through an LPT port.
Now you are ready to configure the software.
How do I setup a label printer as my default MSL printer?
The Label Printer Setup allows you to select the label printer as your default MSL printer. Check this box within setup to set the default.